Privacy Policies

Deb’s Pet Services and Accessories Privacy Policy

My contact details

Name: Deborah Trowbridge

Phone Number: 07301 848 513

E-mail: [email protected]

The type of personal information I collect

I am the data controller and data processor for any information you give to Deb’s Pet Services and Accessories. I collect and process the following information:

  • The name, address, and contact details of clients and of prospective clients who have contacted me in about services.
  • Any relevant information about each client’s pet(s) that is required to safely look after them e.g. medical conditions, allergies, reactivity, behavioural triggers.
  • Any relevant information about household access needed for visting clients e.g. keysafe numbers, parking instructions,
  • Any relevant emergency contact information e.g. vet practice details.

How I get the personal information and why I have it

The personal information I process is provided directly by clients and prospective clients.

I use this information in order to give clients and their pets the safest experience possible and to comply with all required policies and insurance requirements.

How I store your personal information

During our first meeting clients will complete an consultation form which includes their personal details and their pet’s details.

I will keep all client (and pet) paperwork in a locked storage box.

After 3 years of no contact from a client, I will securely dispose of any paperwork and remove digital information wherever possible. I will not automatically remove testimonals / reviews from former clients, but can do this on request.

Your data protection rights

Under data protection law, you always have rights over your personal information, including:

  • Right of access – You have the right to ask for a copy of all information I hold about you.
  • Right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
  • Right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
  • Right to erasure – You have the right to ask me to erase all of your personal information (except information that I legally need to store). This will also remove you as a client.

You will never be required to pay any charge for exercising your rights. If you make a request, I have one month to respond to it.

Please contact me at [email protected] to make any data requests.

How to complain

If you have any concerns about my use of your personal information, you can make a complaint to the ICO (Information Commissioner’s Office). Their address is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

www.DebsPetZone.com Privacy Policy

This website has been made using WordPress software and is hosted using the Bluehost service.

The privacy policy for WordPress is here: https://automattic.com/privacy/

The privacy policy for Bluehost is here: https://www.newfold.com/privacy-center

Embedded content from other websites

Pages on this site may include embedded content from other websites, such as videos, images, or articles. Embedded content from other websites behaves in the exact same way as if you had visited the other website (e.g. an embedded YouTube video will play as if you had found it by searching on Youtube directly.)

These other websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. We do not have any control over what third-party websites do with your data.

Comments

If you leave a comment on a post on this website, it will checked through an automated spam detection service called Akismet, which is part of WordPress.

Akismet will collect the data shown in the comments form, and also your IP address and browser user agent string, to help spam detection.

An anonymized string created from your email address may be provided to the Gravatar service to see if you are using Gravatar, which is also part of WordPress. Once your comment is approved, your profile picture will be visible to the public next to your comment.

Cookies

If you leave a comment on a post on this website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again if you leave another comment. These cookies will last for one year.

We do not use Google Analytics or any form of additional tracking cookies or software.

How long I retain your data for

If you leave a comment, the comment and its metadata are retained indefinitely. This is so WordPress can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you left comments, you can request to receive an exported file of the personal data I hold about you, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data that I am obliged to keep for administrative, legal, or security purposes.